Warning: The procedures in this topic assume familiarity with the general terminology associated with personal computers and with the safety practices and regulatory compliance required for using and modifying electronic equipment. Disconnect the computer from its power source and from any telecommunications links, networks, or modems before performing any of the procedures described in this topic. Failure to disconnect power, telecommunications links, networks, or modems before you open the computer or perform any procedures can result in personal injury or equipment damage. Some circuitry on the motherboard can continue to operate even though the front panel power button is off.
The troubleshooting issues are shown in bold. The possible cause(s), shown in regular font, may explain the cause(s) for the troubleshooting issue they follow.
Intel® Active Monitor does not display all of my fans.
Intel® Active Monitor supports up to three fans. A fan can be monitored only if all of these requirements are met.
The fan must be a three-wire fan that supports monitoring. A three-wire fan is capable of monitoring if one of the wires is capable of transmitting a signal from a fan to a tachometer.
The fan connector that you're connecting the fan to must support monitoring. Not all fan connectors support monitoring.
Note: Your system has standard fan connectors, which are monitored, and may also have optional fan connectors, which are not monitored. To determine which fans are standard, refer to the motherboard's Quick Reference Guide, which came in the box with the system, or the motherboard's Technical Product Specification (TPS).
I changed my fan and now the fan sensor generates alerts continually.
If you have added, changed, or removed a fan, you need to reinstall Intel Active Monitor to accurately monitor your system's fan(s). Otherwise, the application may generate an alert until you've reinstalled the Intel Active Monitor application.
Intel Active Monitor conflicts with other monitoring software.
Intel Active Monitor may conflict with other monitoring software that uses the same resources, the Heceta ASIC chip and the SM Bus driver. Running other monitoring software that uses the same resources as Intel Active Monitor, while Intel Active Monitor is running, may cause Intel Active Monitor to fail. LANDesk* Client Manager (LDCM) is an example of another application that uses the same resources as Intel Active Monitor.
The application window does not resize.
Intel Active Monitor was not designed to be resized.
I cannot change the sound configuration under Windows* NT* or Windows 2000.
When using Intel Active Monitor, if you are running either the Windows NT or Windows 2000 operating system, you cannot select sound configuration from the “Sounds“ section of the Control Panel.
The word “Unknown“ appears in the System Info scene or the View System Report window.
The word “Unknown“ may appear in a field on the System Info scene because Intel Active Monitor may not display all features on older Intel motherboards and in older BIOSs.
The Active Alerting Options window is grayed out, so I cannot select any options.
If restarting the system doesn't resolve the problem, reinstall the application.
