• I am unable to play Blu-ray disc movies on my computer. How do I troubleshoot this problem?
• How can I ensure the best possible media playback experience?
• What media players are optimized for Intel® HD Graphics?
• Does my computer use the Intel® HD Graphics?
• Is the Intel® Graphics Media Accelerator HD the same as the Intel® HD Graphics?
• My computer does not have the Intel® HD Graphics, but uses an older Intel® graphics controller. Where do I get Blu-ray disc playback information?
• On which operating systems is Blu-ray disc movie playback supported with the Intel® HD Graphics?
• How do I verify that the Intel® management engine driver is installed on my computer?

I am unable to play Blu-ray Disc movies on my computer. How do I troubleshoot this problem?
To troubleshoot this problem, try each of the following suggestions in the order listed below:

• Check with your computer manufacturer whether your computer does support Blu-ray disc playback. This is especially important if the computer did not originally ship with a Blu-ray disc drive and the drive was later added.
  
• If your computer manufacturer has confirmed that your computer supports Blu-ray disc playback, then check whether your computer has the latest version of the system BIOS, graphics driver, and media player. See How can I ensure the best possible media playback experience?
  
• Are you using the Microsoft Windows Vista* or Windows 7* operating system? See On which operating systems is Blu-ray* disc playback supported with the Intel® HD Graphics?
  
• Check if the problem is seen with a different Blu-ray disc title.

• Check if the Intel® management engine driver is installed.

back to top

• Latest version of the player application
  It is recommended that you use a version of the player from your computer manufacturer. In addition, Intel has worked with key media application vendors to optimize media playback. Key vendors and their applications include ArcSoft TotalMedia Theatre 3*, Corel WinDVD 2010*, and CyberLink PowerDVD 9*.
  
  

• Latest System BIOS for your computer or motherboard
  Visit your computer or motherboard manufacturer’s Web site to check for the latest BIOS.
  
  If you have an Intel® Desktop Board, you can get the latest BIOS from the Intel Download Center.
  
  
• Latest Intel® management engine interface driver for your computer or motherboard
  Visit your computer or motherboard manufacturer’s Web site to check whether an Intel management engine driver is available for your computer. Not all computer or motherboard manufacturers provide this driver.  Check with your manufacturer if this driver is available for your specific computer or motherboard model.
  
  If you have an Intel® Desktop Board, check the Intel Download Center if a management engine driver is available for your board.
  
  Intel does not provide generic versions of the Intel management engine interface driver.  You must use a driver that has been validated by your computer or motherboard manufacturer for your specific computer or motherboard model.
  
  
• Latest Intel HD Graphics driver from your computer or motherboard manufacturer
  Intel makes generic versions of the graphics drivers available but it is recommended to use the latest drivers that were validated by your computer or motherboard manufacturer. These drivers can usually be downloaded from your computer or motherboard manufacturer's Web site.
  
  If you have an Intel Desktop Board, the latest driver that has been validated with your board can be downloaded from the Intel Download Center.
  
  To see if a newer generic graphics driver is available for your computer, visit the Intel® Driver Update Utility. If this utility detects a customized driver is installed, see customized computer manufacturer graphics driver is detected for additional information.

back to top

What media players are optimized for Intel® HD Graphics?
Intel has worked with key media application vendors to optimize media playback with Intel® HD Graphics. Key media vendors and their applications include ArcSoft TotalMedia Theatre 3*, Corel WinDVD 2010*, and CyberLink PowerDVD 9*.

On which operating systems is Blu-ray disc movie playback supported with the Intel® HD Graphics?
With the Intel® HD Graphics, Blu-ray disc playback is only supported with the Windows Vista* and Windows 7* operating systems. Some media features required for Blu-ray disc playback, including content protection, are only available in the Intel graphics driver for Windows Vista and Windows 7. Intel graphics drivers on the Windows* XP operating system still support playback of Standard/High Definition (SD/HD) video clips, DVD, and other sources of video.

How do I verify that the Intel® management engine driver is installed on my computer?
To check if the management engine driver is installed, follow these steps:

1. Open Windows Device Manager
   a. Click the Start button on the Windows taskbar
   b. Right-click on My Computer
   c. Click on Manage
   d. Click on Device Manager listed on the left pane.
   The Device Manager will appear in the right pane.
2. Scroll down and click on the + icon that appears in front of System devices to expand this section.
3. Scroll down and look for the entry, Intel(R) Management Engine Interface.
   a. If this entry is listed, the management engine driver is installed on your computer.
   b. If this entry is not listed, the management engine driver is not installed and you should check with your computer or motherboard manufacturer if this driver is available for your computer or motherboard. Not all computer or motherboard manufacturers provide this driver.

If you have an Intel® Desktop Board, check the Intel Download Center if a management engine driver is available for your board. Intel does not provide generic versions of the Intel management engine interface driver. You must use a driver that has been validated by your computer or motherboard manufacturer for your specific computer or motherboard model.

Operating System:

Windows Vista 64*, Windows Vista *, Windows Vista 32*, Windows 7 *, Windows 7 (32-bit)*, Windows 7 (64-bit)*

This applies to:

Intel® Core™ Processors with Intel® HD Graphics