The following steps describe how to generate a report with the Intel® Graphics Driver Diagnostic Utility. You can also learn how to include this report when sending a Technical Support email form.

1. Right-click the desktop and select Graphics Properties. If you do not see Graphics Properties listed, follow the steps on How to open the Intel® Graphics Properties window and then continue to Step 2.

2. If you are prompted to select Basic Mode, Advanced Mode, or Wizard Mode, select Advanced Mode and then click OK.

3. Depending on the Intel graphics driver version, do one of the following:
   - Click on the Information button (bottom left side of the window), or
   - Click on the Information tab (on left side of the window), or
   - Click on the Advanced Diagnostics button, select Report
   - Click on the button (upper right corner of the window), or
   - Click on Options and Support (on left side of the window) and then click on Information Center.

4. Click Save to file, Save, or Generate.
5. Select a folder or directory (for example, Desktop), enter a File Name (e.g. diag.txt) and then click Save.
6. A new window may appear showing the report. If you do not see this window, go to the folder or directory you had selected and open the saved file.
7. With your mouse, select the content of the text file. Or click anywhere in the text and press the Ctrl+A keys to highlight all of the text.
8. On the menu bar, click Edit, then Copy. Or press the Ctrl+C keys to copy the highlighted text.
9. Return to the email form in your web browser. Click inside the box below the A graphics diagnostic report can be pasted into the space below field.
10. On the menu bar of your web browser, click Edit, then Paste. Or press the Ctrl+V keys to paste the contents of the text into that space.
11. The diagnostic report is now displayed in the form.

Related Topics:
How to open the Intel® Graphics Properties window
Intel Driver Update Utility Graphics
Customized computer manufacturer graphics driver detected
Identifying your graphics controller

This applies to:

2nd Generation Intel® Core™ Processors with Intel® HD Graphics 3000/2000 Intel® 82830M Graphics and Memory Controller Hub (GMCH) Intel® 82852/82855 Graphics Controller Family Intel® 82915G/82910GL Express Chipset Family Intel® 82G965 Graphics and Memory Controller Hub (GMCH) Intel® 82Q963 Graphics and Memory Controller Hub (GMCH) Intel® 82Q965 Graphics and Memory Controller Hub (GMCH) Intel® 852/855 Chipset Family Intel® G31 Express Chipset Intel® G33 Express Chipset Intel® G35 Express Chipset Intel® G41 Express Chipset Intel® G43 Express Chipset Intel® G45 Express Chipset Intel® HD Graphics Intel® Q33 Express Chipset Intel® Q35 Express Chipset Intel® Q43 Express Chipset Intel® Q45 Express Chipset Mobile Intel® 945GM Express Chipset Family Mobile Intel® 965 Express Chipset Family