Corruption or Distortion in the Microscope Software Screens or the Live View Window
This usually indicates a video adapter problem. Try these steps in order:

1. Check your video display resolution. It should be set to 800 x 600 with at least 16-bit color. To check this, do the following:
   1. If using Windows* 98, 98SE, ME or 2000, click Start » Settings » Control Panel.
      If using Windows* XP, click Start » Control Panel » Switch to Classic View.
   2. Double-click the Display icon.
   3. Click the Settings tab.
   4. Move the Screen Area or Screen Resolution slider to 800 x 600 pixels.
   5. Set the Colors or Colors Quality setting to 16-bit.
   6. Click OK and then restart Windows*, if prompted.
   7. Restart Windows*, if prompted, and then restart the Intel® Play™ QX3™ Computer Microscope software.
   
   
2. Check your computer's DirectDraw settings:
   1. Open Windows Explorer and browse to the C:\Program Files\DirectX\Setup folder.
   2. Double-click on the DxDiag file.
   3. On the Display tab, click the Disable button next to DirectDraw acceleration.
   4. Exit from DxDiag.
   5. Restart the computer, and then restart the Intel® Play™ QX3™ Computer Microscope software.
   
   
3. If this does not resolve the issue, an updated driver for your video adapter may help. Contact your computer manufacturer or video adapter manufacturer to see if an updated video driver is available.

1. If the entire monitor screen is black, do the following:
   1. Press the Ctrl, Alt, Delete keys simultaneously to bring up the Windows* Close Program dialog box.
      Note: If using Windows* 2000, click on Task Manager.
   2. Click the entry for the "Intel Play QX3 Microscope" in the task list, and then click End Task.
   3. If this does not allow you to close the microscope program, restart your computer by turning the power off and then on again.
   
   
2. Check your video display resolution. It should be set to 800 x 600 with at least 16-bit color. To check this, do the following:
   1. If using Windows* 98, 98SE, ME or 2000, click Start » Settings » Control Panel.
      If using Windows* XP, click Start » Control Panel, and then Switch to Classic View.
   2. Double-click the Display icon.
   3. Click the Settings tab.
   4. Move the Screen Area or Screen Resolution slider to 800 x 600 pixels.
   5. Set the Colors or Colors Quality setting to 16-bit.
   6. Click OK, and then restart Windows*, if prompted.
   7. Restart the Intel® Play™ QX3™ Computer Microscope software.
   
   
3. Check your computer's DirectDraw settings:
   1. Open Windows Explorer and browse to the C:\Program Files\DirectX\Setup folder.
   2. Double-click the DxDiag file.
   3. On the Display tab, click the Disable button next to DirectDraw acceleration.
   4. Exit from DxDiag.
   5. Restart the computer, and then restart the Intel® Play™ QX3™ Computer Microscope software.
   
   
4. If this does not resolve the issue, an updated driver for your video adapter may help. Contact your computer manufacturer or video adapter manufacturer to see if an updated video driver is available.

1. If using Windows* 98, 98SE, ME or 2000, click Start » Settings » Control Panel.
   If using Windows* XP, click Start » Control Panel » Switch to Classic View.
2. Double-click the Display icon.
3. Click the Settings tab.
4. Click the Advanced button.
5. If using Windows* 98, 98SE or ME, click the Performance tab.
   If using Windows* 2000, click the Troubleshooting tab.
   If using Windows* XP, click the Troubleshoot tab.
6. Move the Hardware acceleration slider one notch to the left.
7. Click OK.
8. Exit from the Display Properties window.
9. Restart the computer.
10. Restart the Intel® Play™ QX3™ Computer Microscope software.

1. If the image is black:
   1. Press the Control, Alt, Delete keys simultaneously to bring up the Windows* Close Program dialog box.
   2. Click on Intel® Play!™ QX3™ Microscope in the list displayed.
   3. Click on End Task.
      If this doesn't allow you to close the program, restart your computer by turning off the power.
   
   
2. Check your video display resolution. It should be set to 800 x 600 with at least 16-bit color. To check this follow these steps:
   1. Go to the Start menu.
   2. Click Settings » Control Panel.
   3. Open the Display settings and click the Settings tab.
   4. Move the Screen Area slider to 800 x 600.
   5. Set the Colors setting for 16-bit or higher.
   6. Click OK.
   7. Then restart the software.
   
   
3. Open Windows Explorer*.
   1. Browse to the Program Files\DirectX\Setup directory.
   2. Double-click on the DxDiag file.
   3. On the Display tab, click the Disable button next to DirectDraw acceleration.
   4. Exit from DxDiag, then restart your computer and run the QX3 software again
   
   
4. If this doesn't resolve the issue, it may be possible that an updated video driver will help. Contact your computer manufacturer to see if there is an updated video driver available.

This applies to:

Intel® Play™ QX3™ Computer Microscope