Note: This Warranty Repair Form is intended for resellers only and applies only to the Americas geography - the United States, Mexico, Canada, and Latin America. Please read all instructions carefully.

If product was purchased from a Distributor, please contact place of purchase or Intel Customer Support for assistance at 1-916-377-7000.

If you are an Intel Product Dealer, please contact 866-655-6565 for assistance.

If you are a direct customer of Intel, please complete the form and follow the outlined procedures below.

Direct Return Authorization (DRA) Warranty Repair Procedure
For Intel® Motherboards, Systems, and Servers

To Request a Warranty Repair:

1. Complete all required fields of the DRA Warranty Repair Form (see above) and click on submit button.
1. Please provide the following information when completing the form:
1. Company name, contact person, email address, telephone number, and complete shipping address.
2. If available, include technical contact, email address, and telephone number (technician or engineer using the product).
3. Serial number, part number, and problem description.
2. Please indicate whether or not the serial number must be maintained (warranty products only).
1. If "No" is selected, the original product received will be replaced if product is determined unrepairable. This depends upon product availability. Note: Refurbished product is used for replacements.
2. If "Yes" is selected and the board is unrepairable, the original product will be returned to the customer unrepaired.
2. Upon receipt of the completed DRA Repair Form, a Direct Return Authorization Number (DRA number) will be assigned within 24 business hours after submitting the request and returned to you via email.
3. Shipping charges including GST, PST, VAT, customs clearance, or other expenses to and from the U.S. repair centers are the customer's responsibility. Products still under warranty will be returned to the customer with freight prepaid by Intel's preferred carrier.
4. Once the product has been authorized by US Post Sales Support (USPSS), clearly mark the outside of all shipping containers with the DRA number.

Direct Return Authorization (DRA) Warranty Repair Form

To Request a Warranty Repair, please fill out the required fields on the form below. This information will be sent via email to one of our customer representatives at USPSS.Repair@intel.com.

* Company/Name:
* Ship-To Address:
* City:
* State/Country:
* Zip/Postal Code:
* Contact Person:
* Email:
* Phone:
P.O./Reference #:
Customer Code:

All * marked fields are required.

If available, please provide technical information.

Technical Contact:
Email:
Phone:




Please indicate whether or not the serial number must be maintained. For help, please refer to section 1.2.  
Yes  No


Product Information:

* Serial Number:	Part Number:	Problem Description:

If the board to be repaired is not being shipped back to the address above, please fill in the "Drop Ship" information below.

Name:
Phone:
Ship-To Address:
City:
State/Country:
Zip/Postal Code:

Do you want to copy yourself on this request?   Yes  No

Comments:





Email Address:	USPSS.Repair@intel.com
Telephone Number:	480-554-4904 or 1-800-INTEL4U
Office Hours:	Monday - Friday, 0700-1700 MST