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Intel® Entry Storage System SS4000-E or SS4000-ENA systems with software version less than release 1.3 (BCFv13b524) should be updated to prevent a software issue where customers can no longer access their data.
This affects production firmware revisions, 1.0 (fs-bc-1.0-20060207), 1.1 (BCFv11b214) and 1.2 (BCFv12b522).
The issue has been determined to be corruption of files in the root file system during a system shutdown. The data is not lost, it cannot be accessed.
A more robust shutdown procedure has been implemented in firmware. This new version of the firmware has been through testing that simulated 3 years of shutdown operations without a failure. Systems should be upgraded to this new release of firmware.
Newer versions of the storage system firmware can be downloaded from http://downloadfinder.intel.com by searching for SS4000-E in the search box.
If you are experiencing the data access issue, contact Intel Technical Support for further assistance.
This applies to:
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