If the Intel® Audio Manager software displays "The Intel® Pocket Concert™ Audio Player is not currently connected to this PC" when indeed it is plugged in via the USB port, the drivers may not be properly installed.

For the Intel Pocket Concert Audio Player to connect and work properly, your computer must have three items installed and properly configured:

• USB Host Controller
• USB Root Hub
• Intel® Audio Player

1. Go to your computer's Device Manager:
   In Windows* 98 and Windows Me:
   1. Click Start » Settings » Control Panel.
   2. Double-click System.
   3. Click the Device Manager tab.
      
      
   In Windows* 2000:
   1. Click Start » Settings » Control Panel.
   2. Double-click System.
   3. Select the Hardware tab.
   4. Click Device Manager.
   
   
2. Click the "+" next to Universal Serial Bus controllers. You should see:

   USB Host Controller and USB Root Hub

   Note: The manufacturer and model of your USB Host Controller may vary.
   
   
3. Click the "+" next to Intel Audio Player Class. You should see:

   Intel Audio Player

• There is NOT a category for Universal Serial Bus Controller.
  
  
• In the Universal Serial Bus Controller category, a host controller is listed, but there is NOT a USB Root Hub.
  
  
• The Audio Player is listed in the wrong category in Device Manager.
  
  
• The Host Controller and USB Root Hub are listed, but the audio player is NOT.

1. In Device Manager, click the "+" in front of Universal Serial Bus Controller.
   
   
2. Select the USB Host Controller device.
   
   
3. Click the Remove button.
   
   
4. Click the Refresh button. Windows will redetect the hardware and should find both the Host Controller and the Root Hub. Follow the prompts in the hardware wizard.

• In the Universal Serial Bus Controller category as "USB Composite Device"
  
  
• In the Other Devices category as "Audio Player0" and "Audio Player1" (2 entries)
  
  
• In the Other Devices category as "Composite USB Device"
  
  
• In the Other Devices category as "Digital Audio Player"
  
  
• In the Intel® Digital Audio Player Class as "MI_0 Intel Digital Audio Player" and "MI_1 Intel Digital Audio Player" (2 entries)
  
  

1. Connect your player to your computer.
   
   
2. Select the incorrect item(s) that represents the Player in Device Manager.
   
   
3. Click Remove.
   
   
4. Click Refresh. (Windows detects the hardware.)
   
   
5. Follow the prompts in the hardware wizard.

1. Connect your Player to your computer.
   
   
2. Insert your Player CD-ROM into the CD-ROM drive.
   
   
3. If the Setup application starts, select Exit.
   
   
4. Go to your computer's Device Manager.
   
   
5. Click the "+" sign next to Universal Serial Bus controllers.
   
   
6. Select USB Composite Device.
   
   
7. Select Properties.
   
   
8. Select the Driver tab.
   
   
9. Select Update Driver.
   
   
10. Select Next.
    
    
11. Select Search for a better driver than the one your device is using now.
    >
    
12. Select Next.
    
    
13. Select only Specify a location.
    
    
14. Select Browse.
    
    
15. Click the "+" sign next to your CD-ROM drive.
    
    
16. Select the Win98 folder.
    
    
17. Select OK.
    
    
18. Select Next.
    
    
19. Select Next. (Your computer finds and installs the necessary files.)
    
    
20. Select Finish.
    
    
21. Select Close.
    
    
22. Select OK.
    
    
23. Restart your computer.

• If another USB device also DOES NOT WORK on your computer, it's likely that one of the above conditions is the cause of the problem. Contact the manufacturer of your computer for assistance.
  
  
• If another USB device works ok on your computer, the audio player or USB cable may be defective. Contact Intel Customer Support for assistance.

• If the audio player works on a different computer, it's likely that one of the above conditions is the cause of the problem on your computer. Contact the manufacturer of your computer for assistance.
  
  
• If the audio player also DOES NOT WORK on a different computer, the player or USB cable may be defective. Contact Intel Customer Support for assistance.

This applies to:

Intel® Pocket Concert™ Audio Player