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Intel® High Performance Solid State Drive
Warranty FAQ


Who provides the warranty?

OEM Intel® High-Performance SATA Solid-State Drives
The manufacturer or supplier from whom you bought your computer system generally provides a warranty. We recommend you consult the warranty documentation that came with your computer system as it may contain additional warranty coverage information.
Boxed Intel® High-Performance SATA Solid-State Drives
Intel does provide a limited warranty on its line of Intel® High-Performance SATA Solid-State Drives (whether purchased separately or as part of a computer system).

What is the length of the warranty period?

OEM Intel® High-Performance SATA Solid-State Drives
The OEM-provided warranty will differ in length, depending on the OEM. We recommend you consult the warranty documentation that accompanied your computer system to determine the length of the warranty period. Alternatively, please contact the manufacturer or company from which you bought your computer system as they may be able to help.
Boxed Intel® High-Performance SATA Solid-State Drives
Intel offers a three (3) year limited warranty to original purchasers of boxed Intel® High-Performance SATA Solid-State Drives.

To see the full text of this warranty, we recommend you consult the Certificate of Authenticity shipped with this product or see the terms of our boxed Intel® High-Performance SATA Solid-State Drives limited warranty for details.


Who do I contact to determine if my problem is covered by the warranty?

OEM Intel® High-Performance SATA Solid-State Drives
Contact the original company from which you bought your computer system or the system manufacturer. You can also consult the warranty documentation that accompanied your computer system for specific warranty terms and conditions.
Boxed Intel® High-Performance SATA Solid-State Drives
Contact the original retail outlet, distributor or OEM from whom you purchased your Intel® High-Performance SATA Solid-State Drive or system, or contact Intel Customer Support.

Who do I contact to obtain warranty service?

OEM Intel® High-Performance SATA Solid-State Drives
Contact the company from which you bought your computer system or the system manufacturer. You can also consult the warranty documentation that accompanied your computer system for specific warranty terms and conditions.
Boxed Intel® High-Performance SATA Solid-State Drives
Contact your original retail outlet, distributor or OEM from whom you purchased your Intel® High-Performance SATA Solid-State Drive or system, or contact Intel Customer Support.

The company from which I bought a system that contains an Intel® High-Performance SATA Solid-State Drive informs me that my warranty has expired. Does Intel provide a warranty extension period for the Intel® High-Performance SATA Solid-State Drive?

OEM Intel® High-Performance SATA Solid-State Drives
No. Intel does not provide any extensions to the warranty period as outlined in the documentation which came with your computer system.
Boxed Intel® High-Performance SATA Solid-State Drives
No. Intel does not provide any extensions to the warranty period as outlined in the documentation which came with your computer system.

Related Topics:
Boxed Intel® High-Performance SATA Solid-State Drives 3-Year Limited Warranty
Identify a Boxed vs. an OEM Intel® High-Performance SATA Solid-State Drive
Become an Intel® Channel Partner

This applies to:
Intel® X18-M Solid State Drive, 160GB SATA II 1.8in, MLC, High Performance
Intel® X18-M Solid State Drive, 80GB SATA II 1.8in, MLC, High Performance
Intel® X25-E Solid State Drive, 32GB SATA II 2.5in, SLC, High Performance
Intel® X25-E Solid State Drive, 64GB SATA II 2.5in, SLC, High Performance
Intel® X25-M Solid State Drive, 160GB SATA II 2.5in, MLC, High Performance
Intel® X25-M Solid State Drive, 80GB SATA II 2.5in, MLC, High Performance

Solution ID: CS-030158
Date Created: 30-Jan-2009
Last Modified: 02-Mar-2010
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