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Software and driver updates are the most common source of issue resolution for WiFi connection issues. If you are experiencing a WiFi connection issue, first install an updated version of the software and drivers. If that does not resolve your issue, please see the troubleshooting steps listed for your specific symptom.
- Contact your computer manufacturer for the latest system specific updates
- Obtain generic versions of the software and drivers for Intel wireless products
Possible Symptoms
Note: This troubleshooting document is provided for the home or small-office user. It is not intended for complex networks containing many devices and advanced security settings.
Symptom - WiFi radio is turned off
Troubleshooting tips
Symptom - adapter disabled
Troubleshooting tips
- Click Start » Control Panel » System » Hardware tab » Device Manager » click the + symbol in front of Other Devices to expand the section » right-click the Intel® PRO/Wireless Network Connection » click Enable if that choice is available
- Click Start » Connect to » Show all connections » right-click the Intel® PRO/Wireless Network Connection » click Enable if that choice is available
Symptom - unable to connect to access point or WiFi broadband router
Troubleshooting tips
- If shared authentication is configured, confirm that the passphrase or pre-shared key is the same for both the mobile device and the AP (applicable if using WEP, WPA-Personal or WPA2-Personal)
- Verify that you have an IP address by referencing the AP vendor documentation or by contacting your Internet Service Provider (ISP)
Symptom - network adapter not detected
Troubleshooting tips
The network adapter may not be detected if one of the following issues exists:
- Network card is not seated correctly
- Network card is defective
- BIOS is not configured correctly
Please contact your computer manufacturer for the latest system specific updates and technical support information related to this issue.
Symptom - poor or no signal strength
Troubleshooting tips
If you have confirmed that there is a functioning AP or router in close proximity, your issue may be due to one of the following reasons:
- Antenna loose or disconnected
- Defective network card
Please contact your computer manufacturer for the latest system specific updates and technical support information related to this issue.
Symptom - persistent disconnects and other stability issues
Troubleshooting tips
- Contact your computer manufacturer for the latest system specific updates
- Check for possible sources of interference, particularly if using IEEE* 802.11 WiFi adapters operating in the 2.4 GHz spectrum (possible interference sources can include cordless phones, microwave ovens, Bluetooth* devices, other 802.11 WiFi networks)
- Verify that your AP or router is functioning properly - contact your AP/router manufacturer for firmware upgrades or replacement of a defective product
- Set Power save polling (PSP) to Continuously Aware Mode (Note: This will cause your battery life to decrease more rapidly if not connected to a power outlet)
- Ensure the roaming aggressiveness setting in the adapter properties is not set to the minimum or the maximum
- If the AP/router offers radio management or another feature where the AP/router conducts off-channel scanning (or something similar to off-channel scanning), disable that feature and see if the problem persists
This applies to:
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